Shipping Policy

At Bennett & Hale, we want ordering and delivery to be as easy as possible. Below you’ll find how your order is processed and shipped.

Order processing & dispatch

After you place your order, we need 1–3 business days to process it. Most orders placed on a weekday are processed within one business day. Orders placed during the weekend may take slightly longer.

Our daily order cut-off time is 6:00 PM (18:00). Orders placed after this time are processed on the next business day. Business days are Monday through Friday.

Once processed, your order is dispatched. Delivery then takes 5–7 business days.

Placing an order

  1. Go to the product page and choose your item.
  2. Select the correct size, colour and variant.
  3. Click Add to cart.
  4. Click Checkout and enter your shipping details.
  5. Check that your address is correct before clicking Continue to payment.

Accepted payment methods

  • Credit card (Visa, Mastercard, Discover, American Express)
  • Apple Pay
  • Google Pay
  • Shop Pay

Shipping costs

We offer free shipping on all orders, with no hidden fees and no minimum order amount.

Shipment & delivery

We process and ship every order as efficiently as possible. To keep our prices fair, we combine shipments and dispatch them once we reach our minimum shipping volume.

As soon as your order has shipped, you’ll receive an email with your tracking information so you can follow your package.

Order marked as delivered but not received

When the carrier confirms that a package has been delivered to the shipping address given at checkout, the order is considered fulfilled. From that moment, responsibility for the package passes to the customer.

If your package shows as delivered but you haven’t received it, please:

  • Check the shipping address in your order confirmation.
  • Ask neighbours, household members or building management whether they received it for you.
  • Contact the carrier for more detailed delivery information.

Although we are not responsible for packages lost or stolen after confirmed delivery, we understand how frustrating this is. We’re happy to help by providing the tracking details and assisting you in opening an investigation with the carrier.

Important notice

During busy periods, shipping times may occasionally be longer. Thank you for your patience and understanding.

Need your order dispatched urgently? Email us at info@bennettandhale.com and we’ll do our best to help.

Questions about shipping? Contact us at info@bennettandhale.com. Our customer service is available 7 days a week, and we reply within 24 hours.